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HELP FILE

Why doesn't LastPass launch, save, update, or autofill my data for a site?

LastPass has a free tier, and that has helped make it one of the more popular password managers around. But that free tier is now getting some major limitations. Starting March 16, LastPass users. ‎LastPass is a password manager that securely stores your passwords and personal information in a secure vault. As you visit apps and sites, LastPass autofills your login credentials. All you have to do is remember your LastPass master password, and LastPass will autofill logins for you.

LastPass is a password management service for computers and smartphones. I have a problem with LastPass LastPass outages reported in the last 24 hours. With LastPass, you only remember one master password and LastPass takes care of the rest. It fills your logins for you and instantly syncs from your desktop to your laptop, your computer to your smartphone, your tablet to the Web, so you never struggle to remember another.

Having trouble? Let's try troubleshooting first, then check a few other things if that doesn't resolve the issue.

Confirm that LastPass is installed and enabled

If the LastPass icon does not appear in your web browser toolbar, be sure that the LastPass web browser extension is installed and enabled.

Confirm that you are logged in to LastPass

If an inactive LastPass icon appears in your web browser toolbar, click the icon then log in with your email address and Master Password.

Confirm that autofill is enabled in your Preferences

Check your Preferences by doing either of the following:

  1. In your web browser toolbar, click the inactive LastPass icon .
  2. Enter your email address and Master Password, then click Log In.

    Result: An active LastPass icon indicates a successful login.

  3. Go to Account Options > Extension Preferences.
  4. Enable the setting Automatically Fill Login Information.
  5. Click Save.

Confirm the site has not been set as a Never URL

Lastpass

You can disable LastPass for specific websites using Never URLs. If it has and you want to remove it so LastPass can be used to autofill for that site, do the following:

  1. Log in to LastPass and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon , then select Open My Vault.
    • Go to https://lastpass.com/?ac=1 and log in with your email address and Master Password.
  2. Select Account Settings in the left navigation.
  3. Select the Never URLs tab.
  4. If your site is listed, click the Delete icon .
  5. Click OK to confirm.

Check if you set your Preferences to warn before filling insecure forms

If this Preference is enabled and the site you are visiting uses an insecure method of submitting data, you will encounter a message, 'LastPass detected a login form that is insecure, would you like to continue?' You can click OK to use autofill, or Cancel to manually fill (if desired).

You can enable or disable this setting in your Preferences by doing the following:

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  1. In your web browser toolbar, click the inactive LastPass icon .
  2. Enter your email address and Master Password, the click Log In.

    Result: An active LastPass icon indicates a successful login.

  3. Go to Account Options > Extension Preferences.
  4. Click Advanced and enable or disable the setting Warn before filling insecure forms.
  5. Click Save.

Confirm if the site is using HTTP (not HTTPS)

For security purposes, autofill via LastPass will not occur on initial page load of HTTP-only sites because the site is not secure, however, you can still manually fill your data for sites that use HTTP.

Check that the site is not Flash-based or Silverlight-based

LastPass does not support either of these platforms. To check if your website is built on one of these, right-click on the website's login fields and view the context menu for more information.

Delete the site entry and add it back

You can delete the site entry, then add it back to your Vault. Additionally, if your site uses a multiple-page login, you can save your site information for each separate page when you add your site.

  1. Delete your site password entry (instructions here).
  2. In your web browser toolbar, click the inactive LastPass icon .
  3. Enter your email address and Master Password, then click Log In.

    Result: An active LastPass icon displays to indicate a successful login.

  4. Navigate to your desired site.
  5. Add the site back to your Vault by doing either of the following:To do this:
    Do this:
    Add the site entry automatically
    1. Enter your email address and password for the site and proceed to log in.
    2. When prompted by LastPass, click Add to save the site entry to your Vault.
    Add the site entry manually
    1. Enter your login credentials, but do not log in.
    2. Click the active LastPass icon , then go to Add item > Save All Entered Data at the bottom of the menu.
      Tip: For Internet Explorer users, click the active LastPass icon , then go to Tools > Save All Entered Data.
    3. All captured fields are displayed. If desired, enter more information and specify your desired settings for the item.
    4. Click Save when finished.

HELP FILE

Recover Your Lost Master Password for LastPass

If your Master Password for LastPass is ever lost or forgotten, there are several account recovery methods to use to restore access to your Vault. If the recovery options below do not allow you to recover your Master Password, you will need to reset your LastPass account (to keep the same username) or create a brand new LastPass account and re-enter all of your data.

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Please be aware that LastPass Customer Care has no knowledge of a user's Master Password. It is not possible for LastPass Customer Care to reset or change a user's Master Password if it is forgotten.

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Additional resources:

Did you previously set up account recovery using facial recognition or fingerprint identification in the LastPass Password Manager mobile app?

Lastpass Login Chrome

Mobile account recovery allows you to use facial recognition or fingerprint identification (i.e., biometrics) for iOS or Android to reset your Master Password using biometrics if it is ever forgotten.

Using Android

Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for Android.

Using iOS - Face ID or Touch ID

Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for iOS.

Did you previously set up a Master Password hint/reminder?

If you previously set up a Master Password hint/reminder (either during account creation, when you last changed your Master Password, or by manually entering one into your Account Settings), you can have LastPass send you a clue in a reminder email.

Follow these instructions to reset your Master Password using a hint/reminder.

Have you changed your Master Password within the last 30 days?

You can revert to your previous Master Passwordonly if the change had taken place within the last 30 days. Please note that reverting means that your LastPass Vault will be restored exactly the way it was since the last Master Password change, which may result in data loss (i.e., any new items updated/added since the change will not be recovered).

Follow these instructions to reset your Master Password by reverting to your previous Master Password.

Did you previously set up SMS account recovery?

Using SMS account recovery will trigger the Master Password recovery flow as long as at least one of your browsers has captured a Recovery One Time Password (which is created by logging in to the extension at least once).

Follow these instructions to reset your Master Password using SMS account recovery.

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Lastpass Login Page

Have you logged in to the LastPass web browser extension at least once from any browser?

Follow these instructions to reset your Master Password using a Recovery One Time Password on any web browser where you have logged in to the LastPass web browser extension at least once.

If you still cannot recover your Master Password using any of the options above...

Unfortunately, the very last and only option available is to Reset Your Account and start over with collecting data (e.g., sites, secure notes, form fill items, creating identities, etc.). This will permanently delete all of your stored encrypted data within your LastPass account, but your account status and some settings will remain untouched.

Related Articles
  • How do I reset my Master Password using mobile account recovery on iOS for LastPass?
  • How do I reset my Master Password using mobile account recovery on Android for LastPass?
  • How do I reset my Master Password using a hint/reminder?
  • How do I reset my Master Password using SMS account recovery for LastPass?
  • How do I reset my Master Password using a Recovery One Time Password for LastPass?
  • Change Your Master Password
  • Manage Your Master Password Reminder
  • Revert to Your Previous Master Password
  • What is a Recovery One Time Password in LastPass?